Refund & Cancellation Policy

Cancellations & Rescheduling

• Clients must provide at least 24 hours’ notice if they wish to cancel or reschedule a booked session. Rescheduled sessions must be done so within the same Monday to Sunday week or a fee could be charged.

• Cancellations made with less than 24 hours’ notice may not be eligible for a refund or reschedule, except in cases of emergency.

• If the trainer needs to cancel a session, you will be offered a rescheduled session or a full refund.

Refunds for Personal Training Packages & Subscriptions

• Refunds for unused sessions in a prepaid package are available within 14 days of purchase, as long as no sessions have been used.

• If some sessions have been used, a pro-rata refund may be issued at the trainer’s discretion, minus any administrative fees.

• No refunds will be issued for partially used monthly memberships or subscription based training plans.

• All sales of digital programs, e-books and downloadable fitness plans are final and non-refundable.

• If you experience any technical issues with a digital product, please contact us at info@mo-tivation.ie and we will assist you.

• Gift cards and promotional offers are non-refundable and cannot be exchanged for cash.

• Promotional discounts are only valid for the specified period and cannot be applied retroactively.

• Approved refunds will be processed within 5-10 business days via the original payment method.

• If you haven’t received your refund within this timeframe, please check with your bank or payment provider before contacting us at info@mo-tivation.ie .

 For any refund or cancellation requests, please email info@mo-tivation.ie  with your order details.